Privacy Policy

This Privacy Policy explains how Optimum Care Solutions, Inc. collects, uses, protects, retains, and discloses personal information when you visit our website, contact us, request an appointment, inquire about services, enroll in a membership, communicate with us, or otherwise interact with our general website and business operations.

This Privacy Policy addresses general website and business information. Health information created, received, maintained, or transmitted in connection with healthcare services may be subject to additional federal or state privacy requirements and any applicable Notice of Privacy Practices.

Optimum Care Solutions, Inc. provides healthcare and professional services. The website describes behavioral health and substance-use care, DOT and occupational health services, healthcare consulting and advisory services, membership-based care options, and in-person and telehealth services.

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, mailing address, service interests, appointment information, membership information, employer or organization information, communications, billing information, and other information you voluntarily provide.

When you seek healthcare services, Optimum Care Solutions, Inc. may collect health-related information reasonably necessary to evaluate, coordinate, or provide care.

Depending on the service, this may include medical history, behavioral-health information, medication information, symptoms, diagnoses, treatment information, substance-use information, health questionnaires, clinical documentation, appointment information, and other information relevant to your care.

Health information may be subject to protections beyond those described in this general website Privacy Policy.

The website describes psychiatric evaluations, medication management, individual therapy, substance-use evaluations and treatment, recovery and treatment support, and care coordination.

Information associated with these services may be particularly sensitive and may be protected by federal or state laws in addition to generally applicable privacy requirements.

Where additional legal restrictions apply to the use or disclosure of substance-use or behavioral-health records, Optimum Care Solutions, Inc. will handle such information in accordance with applicable requirements.

For DOT and occupational-health services, we may collect information necessary to schedule, administer, document, or support examinations and occupational-health services.

The website describes DOT medical examinations, CDL physicals, mobile and on-site services, employer and fleet health services, and related occupational-health services.

The information that may be disclosed to an employer or other third party depends on the service, applicable authorization, and legal requirements.

Organizations using healthcare consulting and advisory services may provide information regarding their operations, programs, policies, procedures, compliance processes, quality programs, personnel, strategic objectives, or other organizational matters.

We use this information to perform and administer the requested consulting services.

When you use our website, certain technical information may be collected automatically, including IP address, browser type, device information, operating system, referring pages, pages viewed, approximate technical location information, and website interactions.

Cookies and similar technologies may be used to support website functionality, security, preferences, analytics, and legitimate operational purposes.

We may use personal information to respond to inquiries, schedule appointments, provide requested services, administer memberships, communicate about services, coordinate care, provide customer or patient support, process transactions, administer consulting engagements, maintain business records, operate and secure our website, prevent fraud or misuse, comply with applicable requirements, and fulfill other purposes disclosed when information is collected.

Health information may be used as permitted or required by applicable law for purposes related to treatment, payment, healthcare operations, care coordination, patient communications, legal obligations, and other authorized activities.

Where an authorization or additional consent is legally required, information will be handled according to the applicable requirements.

Payments may be processed through third-party payment processors, including Stripe.

When payment-card information is submitted directly to a payment processor, Optimum Care Solutions, Inc. may not directly receive or store complete payment-card details.

Payment processors maintain their own security, privacy, and contractual practices.

If you enroll in a membership, we may collect and maintain information concerning your membership level, enrollment, billing status, membership benefits, appointments, service usage where appropriate, and communications concerning your membership.

Telehealth services may involve the collection and transmission of identifying, appointment, technical, and health information through electronic systems.

Optimum Care Solutions, Inc. may use technology providers to facilitate telehealth services. Information handled through those systems is subject to applicable healthcare privacy and security requirements and contractual safeguards where required.

We may disclose personal information to service providers performing legitimate functions on our behalf, including website hosting, information technology, communications, scheduling, payment processing, analytics, document management, customer support, professional services, and other operational functions.

Where service providers handle protected health information on our behalf and applicable law requires a business associate agreement or comparable protection, appropriate contractual requirements should be used.

Where permitted by applicable law, relevant information may be shared with healthcare professionals and other authorized parties involved in treatment, payment, healthcare operations, referrals, prescriptions, laboratory services, pharmacy services, or care coordination.

For employer-sponsored or occupational-health services, certain information may be provided to an employer, fleet operator, or other authorized organization where permitted or required by law.

The scope of information disclosed will depend on the service, applicable authorization, contractual arrangement, and legal requirements.

We do not treat an employer's payment for a service as unlimited authorization to receive a patient's complete medical record.

For organizational consulting engagements, relevant business information may be shared with authorized contractors, consultants, technology providers, or professional advisers when reasonably necessary to perform the engagement and consistent with applicable contractual and legal obligations.

Optimum Care Solutions, Inc. does not sell personal information for money.

We do not sell patient health information.

Information may nevertheless be disclosed to authorized service providers or other parties when reasonably necessary to provide requested services, process transactions, coordinate care, administer operations, comply with applicable law, or fulfill another legitimate purpose described in this Privacy Policy.

When you opt in to SMS communications, we may collect your mobile telephone number, name, message content, communication history, opt-in status, opt-out status, and the date and time of communications.

SMS information may be used for communications you have requested or consented to receive, including appointment scheduling and reminders, service notifications, inquiry responses, account communications, and customer or patient support.

By affirmatively opting in through a website form or another permitted method, you consent to receive SMS messages from Optimum Care Solutions, Inc.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing goods or services or receiving healthcare.

You may opt out at any time by replying STOP.

After your opt-out request is processed, you will no longer receive nonessential SMS messages under that consent unless you subsequently opt in again.

For assistance, reply HELP or contact Optimum Care Solutions, Inc. at 833-326-9244 or info@ocaresolutions.com.

SMS consent and mobile information collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Service providers may process SMS information when reasonably necessary to facilitate communications on behalf of Optimum Care Solutions, Inc. Such providers are not authorized to use SMS consent information for their own independent marketing purposes.

We may send administrative, transactional, appointment-related, membership-related, service-related, and other communications associated with your relationship with Optimum Care Solutions, Inc.

If we send promotional emails, recipients may use the applicable unsubscribe mechanism or contact us to request that nonessential promotional messages stop.

Ordinary email and SMS may present privacy and security risks.

Patients should avoid sending highly sensitive medical information through general website forms, ordinary email, or SMS unless instructed that the communication method is appropriate for that purpose.

When available and appropriate, patients should use designated secure patient communication systems.

Our website may use cookies, pixels, analytics tools, and similar technologies for website functionality, security, preferences, analytics, performance measurement, and other legitimate operational purposes.

Because healthcare-related website activity can reveal sensitive information, tracking and analytics technologies should be configured and reviewed carefully before deployment.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Where protected health information is subject to specific security requirements, additional safeguards may apply.

No electronic transmission, communication method, or storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide services, maintain patient or client relationships, administer memberships, process transactions, maintain legally required records, comply with healthcare and professional obligations, resolve disputes, prevent fraud, enforce agreements, and fulfill the purposes described in this Privacy Policy.

Clinical records may be subject to separate retention requirements under applicable federal or state law.

Depending on the type of information involved, applicable law, and your location, you may have rights concerning personal information maintained about you.

These may include rights to request access, correction, deletion, restriction, or information concerning how certain personal information is handled.

Protected health information may be subject to separate patient rights described in an applicable Notice of Privacy Practices.

Requests may be submitted using the contact information below.

To the extent Optimum Care Solutions, Inc. is a HIPAA covered entity or business associate with respect to particular information or services, protected health information will be handled in accordance with applicable HIPAA requirements.

Where required, patients should receive a separate Notice of Privacy Practices explaining permitted uses and disclosures of protected health information and applicable patient rights.

This general website Privacy Policy is not intended to replace a legally required Notice of Privacy Practices.

Certain substance-use disorder treatment records may receive additional confidentiality protections under applicable federal or state law.

Where such requirements apply, Optimum Care Solutions, Inc. will use and disclose those records only as permitted by applicable law and valid patient authorization or other lawful authority.

Healthcare services involving minors may be subject to specific consent, confidentiality, parental-access, and record requirements that vary by service and jurisdiction.

The general website is not intended to knowingly solicit personal information directly from children under 13 without appropriate authorization.

If services are provided to minors, applicable consent and privacy requirements will govern those services.

We may disclose information when permitted or required to comply with applicable law, court orders, subpoenas, regulatory requirements, public-health obligations, professional obligations, or lawful governmental requests.

Where special restrictions apply to protected health, behavioral-health, or substance-use information, those restrictions will be observed.

If Optimum Care Solutions, Inc. is involved in a merger, acquisition, reorganization, financing, or sale of assets, personal information may be transferred or disclosed as permitted by applicable law.

Additional restrictions may apply to protected health information and other specially protected records.

Our website or services may involve third-party scheduling platforms, patient portals, telehealth technology, payment processors, pharmacies, laboratories, communications providers, or other independent services.

Where a third party acts independently rather than on behalf of Optimum Care Solutions, Inc., its own privacy policy may govern information provided directly to that party.

Optimum Care Solutions, Inc. may update this Privacy Policy periodically to reflect changes in services, technologies, business practices, or applicable requirements.

Updated versions will be posted with a revised effective date.

Questions or requests concerning this Privacy Policy may be directed to:

Optimum Care Solutions, Inc.

Telephone: 833-326-9244

Email: info@ocaresolutions.com